Freight and handling charges depend on the value of the order with the exception of bulky items. Please refer to the freight charge table or our bulky freight calculator.

Orders are usually despatched with 24 hours, however during periods of high demand, this can increase by 24-48 hours. Freight times are dependant on your location. Please refer to the timeframes in the delivery table.

No, we cannot deliver to PO Boxes or Parcel Lockers. Please provide a physical street address with your order.

Do you deliver to a business address?

If you want your order sent to a business, your workplace or a school, please ensure the complete and correct details are in the delivery address. Clearly state a business name, contact name, department, address and a phone number. Incomplete delivery details put your order at risk of being returned to the depot by the courier.

Can you deliver equipment to my Sport Club Field or Club House?

Unfortunately, a residential or business address is required as the courier cannot deliver to an empty or unmanned venue and the delivery drivers are not be able to call prior to delivery.

Alternative collection points

If the courier cannot deliver your goods and there is no ‘Authority to Leave’, they will take it back to a depot or deliver to a local collection point. A card will be left at your address with instructions on where this is and how to collect your order.

Please take the card left by the courier which will contain your consignment note number along with photo ID. (Consignment number can also be found on your despatch email.) Contact us if you need a copy.

Will they take my order to the local post office?

No, they will not take the order to a post office. As we send via a courier service the post office are not able to accept the parcels.

You can track your order via the details provided in your Despatch Confirmation email, or via Border Express with your consignment number.

www.bexonline.borderexpress.com.au/bxo/track

My order is missing, what do I do?

Contact us immediately if you believe your order is outside the delivery time and we will investigate this for you.

One or more of my boxes is missing?

If you have received part of your order or a short shipment, please allow up to 72 hours for the remaining items to be delivered.

This can occur if a box has been separated in transit. If it is outside the 72 hours, please contact us immediately.

Most orders will be delivered by courier and normally require a signature unless an ‘authority to leave’ has been provided. If you live in Brisbane, you can also choose to pick your order up from our HART Sport store.

You can opt to provide ‘Authority to Leave’, which means a driver can leave your parcel in a safe location at your address, without a signature. This is subject to the drivers’ discretion as the safety of your parcel is paramount. If no one will be available to sign for your order, and you wish for it to be left at your delivery address, select ‘Authority to Leave’ under delivery instructions in the checkout.

No, the driver is not able to call you regarding your delivery. If you aren’t available to sign for your order and ‘Authority to Leave’ has not been provided, the courier will leave a calling card with information on what to do next.

The collection location and contact details will be on the calling card. If this location is a local depot, you may be able call to arrange redelivery.

If I miss my delivery, where do I collect it from?

If you aren’t available to sign for your order and ‘Authority to Leave’ has not been provided, the courier will leave a calling card with the collection location and contact details. This may be a local collection point or depot. This will not be a post office.

Yes, you will need to sign for your order upon delivery unless the appropriate ‘Authority to Leave’ has been provided.

Once your order is in transit we are unable to change the delivery address.

Yes! If you live in Brisbane you can choose to pick up your order from our HART Sport store. Simply select ‘Pick up at HART Sport’ from the freight options when checking out online.